In our previous series, “Surviving the ER”, we discussed what to expect from your visit, and some of what we expect from you, the patient. The questions, the triage, the waiting, the environment, the actual encounter with the doctor, the do’s and don’ts, and, finally, the bills you will receive to pay for all of it.
What we didn’t discuss at any great length were some of the reasons things work the way they do. Why, for instance, are you kept waiting for what seems like forever on a Saturday evening to get a simple laceration repaired or a twisted ankle attended? If we are the consummate professionals I said we are, shouldn’t we understand that Saturday evening is going to be busy and that some extra help might be a good idea?
That’s what this series is about. ER 101. The reasons—good, bad, and frustrating—that the emergency room works the way it does.
- Introduction: Introducting a New Series
- Part 1: Why Are ER Wait Times So Long?
- Part 2: All ERs Are Not Created Equal
- Part 3: The Two Most Important Laws That Affect You As a Patient
- Part 4: Expanding the Medical Team: Nurse Practitioners and Physician’s Assistants
- Part 5: Urgent Care Centers and Freestanding ERs – Healthcare on Demand
- Part 6: FutureCare – What’s Coming Next in Healthcare (Or Maybe Not)
Dr. Jim Pagano, MD, FACEP, is the chief medical officer of Precision Scribes and has over thirty years of emergency medicine experience. He’s seen everything an emergency physician can see, and more than a few things they should not.